Frequently Asked Questions
Everything you need to know about Dream Maintained
What is Dream Maintained?
Dream Maintained is a subscription-based emergency call-out and property support service.
We act as your trusted point of contact when something goes wrong, coordinating fast, reliable help so you don’t have to deal with the stress of finding trades or managing the situation yourself.
What counts as an emergency?
An emergency is something unexpected that needs urgent attention to prevent damage or restore essential services, such as:
-
Water leaks or burst pipes
-
Electrical faults or power loss
-
Heating or essential system failures
-
Urgent property damage
If you’re unsure, just contact us - we’ll guide you.
Is the call-out included in my subscription?
Your subscription covers:
-
Coordination of emergency response
-
Access to trusted professionals
-
Initial assessment and support
Repair work, labour, and materials are not included unless clearly stated in your plan.
We will always confirm costs with you before proceeding.
Can you help with non-emergency work?
Yes.
While our core service is emergency support, we can also help with:
-
Maintenance
-
Repairs
-
Improvements
-
Renovation coordination
All non-emergency work is quoted separately.
Is there a limit to how many times I can call you?
Our service is designed for fair and reasonable use.
If usage becomes excessive or falls outside the scope of the service, we may review your plan or suggest a more suitable option.
How do I cancel my subscription?
You can cancel your subscription by providing notice in line with our Terms & Conditions.
Your service will remain active until the end of your billing period.
How does the service work?
It’s simple:
-
You choose a plan
-
We keep your details ready
-
If something goes wrong, you contact us
-
We coordinate the right professionals and manage the situation
We stay involved until the issue is under control.
How quickly will you respond?
We aim to respond as quickly as possible, with priority given to urgent situations.
Response times may vary depending on:
-
Time of day
-
Location
-
Nature of the issue
Higher-tier plans receive priority handling.
Do you carry out the work yourselves?
In many cases, we coordinate trusted, vetted local contractors.
We manage the process for you, ensuring:
-
The right person is assigned
-
The issue is handled efficiently
-
Communication stays clear and simple
Do I need to be at the property?
Not necessarily.
If you’re unable to attend, we can:
-
Coordinate access (if arrangements are in place)
-
Manage the situation on your behalf
-
Keep you fully updated throughout
This is especially helpful for overseas property owners.
What areas do you cover?
We currently operate within Costa Blanca North.
Coverage may vary depending on contractor availability.
Please contact us to confirm if your property is within our service area.
Why not just call a tradesperson myself?
You absolutely can. But most people prefer not to when something goes wrong.
With Dream Maintained:
-
You don’t need to search for reliable trades
-
You avoid delays and uncertainty
-
You have one trusted point of contact
-
Everything is coordinated for you
It’s about removing stress and saving time when it matters most.
What makes Dream Maintained different?
We’re not just a directory or a call centre.
We provide:
-
Personal, responsive support
-
Trusted, vetted professionals
-
Ongoing coordination—not just a quick referral
-
A premium, stress-free experience
What happens if something goes wrong at night or when I’m not there?
You don’t need to be at the property for us to help.
If something happens, simply contact us and we’ll take care of the situation. We’ll assess the issue, arrange the right professional, and manage everything on your behalf.
If access has been arranged in advance, we can attend the property without you being there. If not, we’ll guide you through the quickest way to resolve it.
You’ll be kept fully updated throughout, so you always know what’s happening, without needing to manage it yourself.