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DREAM MAINTAINED

Terms & Conditions

These Terms and Conditions were last  updated 20 April 2026

1. Introduction

These Terms and Conditions govern your use of the services provided by Dream Maintained (“we”, “us”, “our”). By subscribing to or using our services, you agree to be bound by these Terms.

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Dream Maintained provides a subscription-based emergency call-out and home maintenance support service.

2. Services Provided

Dream Maintained offers:

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  • Emergency call-out services for property-related issues

  • Access to vetted contractors and tradespeople

  • Ongoing support and coordination of maintenance works

  • Optional additional services (charged separately)

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We act as a service coordinator, not always the direct provider of works.

3. Membership & Subscription

  • Services are provided on a subscription basis

  • Subscription fees are billed monthly 

  • Membership begins once payment is received

  • You agree to provide accurate and up-to-date information

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We reserve the right to refuse or cancel membership at our discretion.

4. Emergency Call-Out Service

  • Emergency services are intended for urgent, unforeseen issues (e.g. electrical faults, water leaks)

  • Response times are not guaranteed but we aim to respond promptly

  • Availability may vary depending on location, time, and contractor availability

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Emergency call-out may include:

  • Initial assessment

  • Temporary fix where possible

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Full repair work is not included unless specified in your plan

5. Fees and Payments

  • Subscription fees must be paid in advance

  • Additional works, repairs, or materials are charged separately

  • Quotes will be provided for non-covered work before proceeding

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Late or missed payments may result in:

  • Suspension of services

  • Termination of membership

6. Cancellations and Refunds

  • You may cancel your subscription at any time

  • No refunds will be issued for partial subscription periods unless required by law

  • We may cancel your membership if terms are breached

7. Customer Responsibilities

You agree to:

  • Provide safe and reasonable access to your property

  • Maintain valid contact details

  • Use the service appropriately (not for non-emergencies unless agreed)

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We may refuse service if:

  • Conditions are unsafe

  • There is misuse of the service

8. Third-Party Contractors

Dream Maintained may arrange third-party contractors to carry out works.

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  • Contractors are independent professionals

  • We aim to use trusted and vetted providers

 

We are not liable for:

  • Workmanship quality beyond reasonable coordination

  • Delays caused by third parties

9. Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • We are not responsible for pre-existing issues or damage

  • Our liability is limited to the amount paid under your subscription

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Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or misrepresentation

10. Service Limitations

Our service does not cover:

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  • Routine maintenance unless specified

  • Cosmetic repairs

  • Major structural works

  • Issues arising from negligence or lack of maintenance

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Emergency support is subject to fair usage.

11. Access and Availability

We aim to provide continuous service, but:

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  • Availability is not guaranteed 24/7 unless specified

  • Services may be affected by:

    • Weather

    • Contractor availability

    • Force majeure events

12. Termination

We may suspend or terminate your account if:

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  • Payments are overdue

  • There is misuse of the service

  • There is abusive or unsafe behaviour

13. Data Protection

Your personal data will be handled in accordance with our Privacy Policy and applicable data protection laws.

14. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on our website.

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Continued use of the service constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Spain.

16. Contact Information

If you have any questions about these Terms, please contact Dream Maintained

 

These are the ways you can reach us:

  • Email: hello@dreammaintained.com

  • Phone: +34 711 03 95 61

  • Contact Form: Available on our Contact page

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